A service operation that left Excel behind
A 12-person technical service team tracked its work orders in Excel. We moved the entire flow, from device intake to handover, into one system and added a customer status page and automatic SMS notifications.
- Average repair time
- 4.2 days2.6 days-38%
- Status inquiry calls
- 40+ a day9 a day-78%
- Go-live
- —3 weeks
- Technical service management system
- Data migration
- SMS integration

