Which phone systems does it work with?

Any phone system that can send call events by webhook. During setup we map your system's event format together.

Can we measure agent performance?

Yes. Answer time, talk time, closure rate and quality score are reported per agent and read side by side with the shift plan.

dipaçağrı.· Customer service

Help desk & ticketing

The phone system delivers the call and nobody keeps track of the rest: who called, who handled it, what was promised, was it called back. Log the call, turn it into a ticket, route queues by skill, and see live status on the wallboard.

Try Free See features

Starts at TRY 1,990.00 per month · incl. VAT

Highlights

Run calls, queues, agents and tickets from one dashboard

Manage what happens with every call your phone system brings in. Set up queues and routing, call back the calls you missed, tie tickets to SLAs, score agent quality.

Automatic callback list from missed calls
Skill-based queues and routing
SLA policies and ticket tracking
Call scripts and IVR
Quality scores and customer surveys
Live wallboard

Dipasoft · Help desk & ticketing

Open opportunities

+12%

Quotes this month

₺1.4M

+8%

Close rate

34%

+5 pts

Monthly quote volume

Last 12 months

Customer	Stage	Owner	Amount
Aksu Makine	Quote	E. Yıldız	TRY 185,000
Deniz Yapı	Meeting	S. Kaya	TRY 92,500
Form Teknik Servis	Contract	M. Aydın	TRY 240,000
Kuzey Sitesi Yönetimi	Demo	E. Yıldız	TRY 48,000

Features

What's in the Help desk & ticketing plans?

All 21 features are included in all three plans. What separates the plans is not features but limits: the number of users, branches, monthly calls and AI credits.

01Calls and tickets

Log the call, call back the missed ones, tie tickets to an SLA

See incoming, outgoing and missed calls in one list; log them by hand if you have no PBX. Missed calls land in the callback list. Open the ticket, tie it to an SLA and follow it to closure.

5 features · included in all three plans

Call Log and InboxIncoming, outgoing, missed; notes and outcome codes.
Callback ListA list built automatically from missed calls; called, unreachable.
Ticket and SLA ManagementTicket, priority, SLA time and closure.
Contact ManagementCaller card; past calls and tickets.
Knowledge BaseThe answer library agents consult during a call.

02Queues and routing

Route the call to the right agent by skill

Define queues; route calls by skill, shift and load. Build the IVR tree; show the call script step by step on the agent's screen.

4 features · included in all three plans

Queues and RoutingQueues, priorities and routing rules.
Skill-Based DistributionAgent skills; the call goes to the matching skill.
Voice Response (IVR)Keypad tree and queue connection.
Call ScriptsStep-by-step scripts on the agent's screen.

03Agents and shifts

Plan shifts, launch campaigns from a list

Define agents, their skills and shifts; build the workforce plan weekly. Launch outbound call campaigns from a list; see who was reached and the outcome.

3 features · included in all three plans

Agent and Shift ManagementAgents, skills, shifts and breaks.
Workforce PlanWeekly agent plan based on call volume.
Outbound Call CampaignsList, script, reached and outcome.

04Quality and automation

Score the call, send the survey to the customer

Score calls, write feedback; send the post-call survey to the customer. Leave repetitive work to rules; have the assistant write report summaries.

4 features · included in all three plans

Quality AssessmentScoring form, feedback, score per agent.
Customer SurveysPost-call survey and results report.
Automation RulesTrigger, condition, action; opening tickets, assignment, notifications.
AI AssistantCall summaries, reply drafts, report summaries.

05Analytics, permissions and mobile

Put live status on the wall, reports on the screen

Read waiting time, answer rate and SLA compliance; put live status on the wallboard. Agents see their own calls, supervisors everything; keep the log; install the dashboard on your phone.

5 features · included in all three plans

Analytics and WallboardLive queue, waiting calls and agent status.
Reporting and AnalyticsAnswer rate, waiting time, SLA compliance, agent performance.
Roles and PermissionsAgent, supervisor and manager; permissions per screen.
Security and AuditWho changed what and when; the log stays.
Mobile App SupportA dashboard that installs on the phone; callbacks and tickets in the bottom bar.

Plans

Help desk & ticketing pricing

Every feature is included in every plan. Try free for 14 days; pick your plan, pay, and our onboarding team contacts you within one business day.

With annual billing the monthly cost drops by 20%.

Starter

Ideal for small customer service teams

TRY 1,990.00/ month

Monthly billing · incl. VAT

No setup fee

Users: Up to 5 Users
Monthly calls: 3,000 Calls / month
Branches: 1 Branches
AI Credits: 300 AI Credits

Call Log and Inbox
Callback List
Ticket and SLA Management
Contact Management
Queues and Routing
Skill-Based Distribution
Voice Response (IVR)
Call Scripts
Agent and Shift Management
Workforce Plan
Outbound Call Campaigns
Quality Assessment
Customer Surveys
Knowledge Base
Automation Rules
Analytics and Wallboard
Reporting and Analytics
Roles and Permissions
Security and Audit
AI Assistant
Mobile App Support

Who is it for?

E-commerce and service companies with a customer service team
Businesses running appointment and order lines
Outsourced call centers

FAQ

Frequently asked questions about Help desk & ticketing

Didn't find your answer?

Send us your question and we'll reply the same day.

Ask us

Yes. Agents log calls by hand, and the queue, ticket, callback and quality screens work the same way. Once a phone system is connected, calls are logged automatically.

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Questions about Help desk & ticketing?

Let's talk about setup, data migration and the plan that fits you. Book a short call or start the 14-day trial right away.

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